TERMS + CONDITIONS

Prices: All prices quoted are $AUD

Quotations: Quotations are valid for 30 days

Design Modifications: Modifications to products outside the standard specifications are possible. All requests for modifications must be submitted in writing and are subject to Dean Nortons approval. Additional lead time and surcharges may apply.

Specifications: All drawings, dimensions, samples, descriptive matter and specifications are intended as a guide only. Dean Norton reserves the right to change, alter or modify the design, dimensions, construction or costing of any item of furniture without prior written notice.

Order Confirmation: An order confirmation will be forwarded to you in acknowledgement of receipt of your order. This document supersedes all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order as per confirmation, unless we receive any written notification of any requested changes within 24 hours.

Order Amendments or Changes: Once your order has been confirmed, any request for subsequent changes must be sent in writing. No guarantee can be given that the requested change can be made. Any variation or cancellation, agreed by Dean Norton, will incur additional costs.

Lead Times: Please contact us for lead time estimates. Failure to provide all relevant information may delay lead times. Whilst we will make every effort to achieve nominated delivery dates, delays do not constitute a breach a contract and Dean Norton is in no way liable for any result in damages.

Payment: Our standard payment terms are 50% deposit. Deposit is non refundable. Balance due prior to release of the goods. Goods remain the property of Dean Norton until full payment has been received.

Delivery: Delivery times will be arranged with you once good are ready for dispatch. The freight charge covers a single delivery at the ground level during normal week day delivery hours. Prior to delivery, please provide us with full written details of any difficulty to access e.g. stairs, delivery dock, lift etc. We reserve the right to charge additional costs for unusual access not advised in writing.

Inspection: Inspection of products is required on delivery. Any damage must be noted on delivery docket presented to you by the carrier for signature. Notification is required within 24 hours to our office of any damages or shortages. We will not be responsible for any damage unless we are notified within time period specified above.

Returns + Warranty: Please choose carefully, we do not give refunds if you simply change your mind or make wrong decisions. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. Dean Norton offers a 2 year warranty on furniture. Please ensure you refer to the product care information provided with your product as failure to adhere to guidelines may impact your warranty. Any additional questions, please contact studio@deannorton.com.au