PRODUCT CARE
The following are our recommended instructions for taking care of your custom product. Each common material used in our manufacture is listed. Failure to adhere to the recommendations below may void your warranty.
STONE
Whilst stone is a ‘hard’ product, it is a precious material, often porous and quite fragile. To get the longest life and preserve the beauty of your natural stone, follow these simple tips and always remember: if in doubt—don’t!
Coasters: Use coasters under all glasses, particularly those containing alcohol, coffee or citrus juices.
Trivets: While many stones can withstand heat, the use of trivets or mats is recommended.
Dusting: Dust frequently using a clean, non-treated micro fibre cloth. Sand, dirt and grit are abrasive and can damage natural stone.
Spills: Blot the spill with a paper towel immediately. Don’t wipe the area as it will spread the spill. Flush the area with water and mild soap and rinse several times. Dry the area thoroughly with a soft cloth. Repeat as necessary.
Cleaning:
- Clean stone surfaces with a neutral cleaner, stone soap, or a mild liquid dishwashing detergent and warm water and a soft cloth.
- Similar to any item cleaned in your home, an excessive concentration of cleaner or soap may leave a film and cause streaks. Follow manufacturer recommendations.
- Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth.
- Change the rinse water frequently.
Cleaning Products:
- Many suppliers offer products used for stone cleaning, please contact us before applying any of these products to your stone.
- Products containing lemon, vinegar or other acids may dull or etch calcareous stones.
- Scouring powders or creams often contain abrasives that may scratch certain stones.
- Many commercially available rust removers (laundry rust stain removers, toilet bowl cleaners) contain trace levels of hydrofluoric acid (HF.) This acid attacks silicates in addition to other minerals. All stones, including granite and quartzite, will be attacked if exposed to HF.
- Do not mix ammonia and bleach. This combination creates a toxic and lethal gas.
STEEL, STAINLESS STEEL + ALUMINIUM
Generally powder or clear coated, steel, stainless steel and aluminium are used in a variety of Dean Norton’s products. These materials may be prone to scratching and powder coat can be easily chipped. It is possible to have items repolished and repowder coated, however this can be a difficult process and therefore the best method for longevity is protection.
Coasters: Use coasters under all glasses, cups, vases and mugs. Failure to use coasters can result in the surface being scratched.
Trivets: These materials can withstand heat, however the use of trivets or mats is recommended. This will prevent the possibility of scratching or discolouration of powder and clear coats.
Dusting: Dust frequently using a clean, non-treated micro fibre cloth and a soft touch. Sand, dirt and grit are abrasive and can damage your finish.
Spills: Your metal product is resistant to most spills, however these should be mopped up quickly using paper towel or a damp cloth. Acidic liquids such as lemon juice and some alcohols may cause discolouration to powder or clear coats and should be dealt with quickly, rinsing with warm, soapy water.
Cleaning:
- Clean metal surfaces with a neutral cleaner or a mild liquid dishwashing detergent and warm water, and a soft cloth or glass cleaner as directed.
- Similar to any item cleaned in your home, an excessive concentration of cleaner or soap may leave a film and cause streaks. Rinse generously with water.
Cleaning Products:
- Many suppliers offer products used for metal cleaning, however we recommend warm water, a soft cloth and mild detergent only.
- Do not use any acid based products.
- Scouring powders or creams often contain abrasives that will scratch your product.
ZINC COATED STEEL
Cleaning:
- Do not use any acid-based products.
- Buff metal surfaces with a soft non-abrasive cloth.
- Clean metal surfaces with warm water only using a soft non-abrasive cloth.
- Scouring powders or creams often contain abrasives that will scratch your product.
COPPER, BRASS + BRONZE
These metals are used as solid metals and also electroplates in a variety of Dean Norton’s products. Electroplated metal should only be infrequently polished as this may through the plating to expose the nickel or steel below. Brass and copper electroplating may also be clear coated, in which case it should not be polished. Please ensure you confirm if your product is clear coated. Solid metals can be polished to a full lustre or left to graceful patina, creating an extremely attractive and decorative finish.
Coasters: Use coasters under all glasses, cups, vases, and mugs. Failure to use coasters can result in the surface being scratched.
Trivets: These materials can withstand heat, however, the use of trivets or mats is recommended. This will prevent the possibility of scratching or discolouration of clear coats.
Dusting: Dust frequently using a clean, non-treated micro fibre cloth and a soft touch. Sand, dirt and grit are abrasive and can damage your finish. Spills: Your metal product is resistant to most spills, however these should be mopped up quickly using paper towel or a damp cloth. Acidic liquids such as lemon juice and some alcohols may cause immediate discolouration to solid or electroplated metals that are not clear coated and should be dealt with quickly, rinsing with warm soapy water.
Cleaning:
- Clean metal surfaces with a neutral cleaner or a mild liquid dishwashing detergent and warm water, and a soft cloth or brass, copper or bronze cleaner as directed.
- Similar to any item cleaned in your home, an excessive concentration of cleaner or soap may leave a film and cause streaks. Rinse generously with water. Cleaning Products:
- Many suppliers offer products used for metal cleaning, however we recommend warm water, a soft cloth and mild detergent only.
- Do not use any acid based products. - Scouring powders or creams often contain abrasives that will scratch your product.
- To polish your bronze, brass or copper, use Brasso* metal polish (do not get polish on natural stone or leather.)
GLASS
All glass can be cleaned using glass cleaner. Avoid abrasive cleaners and products. Painted black glass should not be cleaned on the painted side—dust only.
Coasters: Use coasters under all glasses, cups, vases and mugs. Failure to use coasters can result in the surface being scratched.
Trivets: Glass can withstand heat, however the use of trivets or mats is recommended—this will prevent the possibility of scratching.
Dusting: Dust frequently using a clean, non-treated micro fibre cloth and a soft touch. Sand, dirt and grit are abrasive and can damage your finish.
Spills: Your glass is resistant to most spills, however these should be mopped up quickly using paper towel or a damp cloth. Acidic liquids such as lemon juice and some alcohols may cause discolouration to painted back glass and should be death with quickly, rinsing with warm, soapy water.
Cleaning:
- Clean glass surface with a glass cleaner or vinegar mixed with warm water and a soft cloth, polishing with newspaper.
- Similar to any item cleaned in the home, an excessive concentration of cleaner or soap my leave a film and cause streaks. Rinse generously with water.
Cleaning Products:
- Do not use any acid based products.
- Scouring powders or creams often contain abrasives that will scratch your product.